Refund policy

At HealMe, your comfort and trust matter to us. If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy.

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging. For hygiene and safety reasons, used products may not be eligible for return unless there is a manufacturing issue.

Once your return is approved and received, we will process your refund to the original payment method. Refund timing may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to an error or defect.

If you have questions about a return or refund, you can contact us directly at +961 76 002 230.